In the event of a serious consular problem, for example, a serious illness or accident, a death or an arrest, please contact the duty officer on the numbers given below. The duty officer will also be able to help if you need to travel urgently and have lost your passport or your passport has expired.

There is a statutory attendance fee of £128.00 per hour (147.00 €) if a consular officer has to provide a service out of office hours, such as issuing an emergency passport. This is not charged in the case of accident, serious illness, death or arrest but is charged for the majority of other consular help.

Paris area	00 33 (0)1 44 51 31 00
Bordeaux area	00 33 (0)5 57 22 21 10
Lille area	00 33 (0)3 20 12 82 72
Lyon area	00 33 (0)4 72 77 81 78
Marseille area	00 33 (0)4 91 15 72 10